faq

general question

Can I test the service on my own?

Of course you can. Our Account Managers will help you set up the testing environment and provide BDT 10 Tk of free credits to test our service. Your Account Manager will be in touch to check how things are going and get you set up once you finish testing. You can test anything from message sending to Unicode, long messages and other features. For legal and security concerns, it is not possible to text numbers others than those registered and verified while signing up.

Do I get an Account Manager?

Yes. When you sign up for our service, one of the Account Managers specialized for your country or region will contact you over email and help you with our services set up and testing. The same person will be at your disposal for all the questions and any help you may need as you implement the service and tailor it to your needs.

How do I pay? Can I pay online?

You can pay offline or online. In Bangladesh we have local online payment options available like Bank Transfer, Mobile Banking (bKash & Nagad).

What does it take to start testing?

Just get in touch with us in whatever way suits you. You can sign up here, drop an email to support@MDNLimited.Xyz contact us over the chat window, or any of our social media profiles. We’ll be in touch with you shortly and set up a test account for you. You’ll get free credits to test the service.

What does my account manager do for me?

Your account manager will set up your account on MDN SMS platform, make sure you get the service package that best suits your needs, and help you in testing and/or integration stage if necessary. Account managers are key to our overall service quality. They help you understand telecoms regulations all over the world, and implement best practices in A2P messaging. Drawing on the decade-long specialist knowledge and experience, they are perfectly placed to help you navigate the complexities of global A2P messaging, and point you in the right direction when optimising your messaging projects.

Is here hidden charge for purchasing SMS?

No, there is no extra hidden charges for purchasing SMS. Also our sms price is including 15% VAT, 4% SD and 1% SC also there is no setup charge or registration charge. However 2-4.5% TAX (Standard Gov.t Tax) will be added in all service & sms package.

Do you provide API for Bulk SMS?

Yes we do provide API for free of cost to application developers upon request. If you require our API then you can mail us at support@MDNLimited.Xyz for your SMS API.

Do you provide Bulk SMS Tools?

We Provide REST API, WHMCS Modeul, Wordpress Plugin (Woocommerc Support)

What is characters limite per sms?

Each 160 character count one message and charge for one sms credit for English (None Unicode) and Each 70 character count 1 message and charge for one sms credit for Unicode Language. However you can send maximum 10 chained sms at once.

Can I see the SMS delivery reports?

Yes, from our SMS panel you can collect the delivery reports for each and every SMS you have forwarded. We normally provide status report for Delivered, Pending and Not Delivered SMS. You can easily get the report from Reporting menu.